Admissions Process at the University of Reading based in Microsoft Coursework

Admissions Process at the University of Reading based in Microsoft Dynamics CRM approach - Coursework Example This means they have to bear extensive understanding of the different platforms a factor which reduces the system’s efficiency. Besides the day to day operations, UOR has in the past dealt with a disintegrated admissions process that heightened the chances of duplication and which seemed to duplicate the roles of the interacting stakeholders. Besides, the need for continuous correspondence even in the presence of an admissions system presented a limitation as it increased the chances of errors and caused delays. Introduction of the Reading Integrated Student Information partly solved the existing challenges but it still did not congregate all the stakeholders in a single platform. Convergence is critical as it harmonizes knowledge and improves the efficiency of the system a factor which addresses error incidence and time wastage which were synonymous with the existent systems. To provide a solution to the established challenges,the institution is planning to utilize Microsoft Dynamics CRM approach which among other things integrates the institution’s systems, particularly the admissions system.Being a new system,UOR would want an assurance on the system especially in regard to its capability to address existent system inadequacies.Therefore, the role of this study is to offer a thorough review on the system with the main aim of defining whether the Microsoft Dynamics CRM approach will indeed suit the needs of the institution. ... terface that jointly help access records and carry out searches are; The solution folder, this appears as a button immediately the Outlook client is installed. The button is used to access additional Microsoft Dynamics CRM functionality. In the case of the UOR, the button will carry the name of the organization. Ribbon, this carries the same functionalities in the Outlook interface as well as the web client, the ribbon shows variant buttons and features depending on the context. For example, if the user is accessing accounts, the ribbon displays various actions that the user can take with the accounts (Stanton, 2012). This is the same if the user is accessing records, the ribbon will display variant action available for contact records. View tabs, this area is utilized to highlight data that the user wants to work with. View tabs can also be utilized to pin views that the user may want to access in the near future. Lists, this appears the same way as in the web client and it displays a list of records. This displays records based on selected tab. Quick find, this is another commonality between the Outlook interface and the web client, a user can enter a search to search for particular records (Microsoft Inc, 2011). The difference in the Outlook quick find and the web client is that in the former the only displayed searches are those currently displayed in the view. Quick find in the web client searches the entire database. Lastly the filter, the filter can be used to sift data or records that appear in the displayed view. Using activities Microsoft Dynamics CRM classifies activities in either of the following categories; tasks, faxes, phone calls, e-mails, letters, appointments, as well as special case service activities (Stanton, .p.260). Ech class of activities